Terms & Conditions of Inside Hockey

March 16, 2021

1.	Terms of Sale
Our website ("Site") is operated by Inside Hockey (referred to in these terms of sale as "we", "us or "our"). The Site is serviced by Strikingly, Inc, which have their own Terms and Conditions and Privacy Policy. We are not responsible for the actions of Strikingly, Inc. and we advise you to read their documents carefully. By accessing and using this Site you agree to be bound by our Terms and Conditions of use and sale, as set out below. 

These terms of sale apply to your purchase of products via our Site. 

2.	Secure Shopping
We take the privacy and security of your online shopping experience seriously. There will be general indications on your screen that let you know you have entered a secure environment: 
•	at the bottom of your browser window, the padlock icon, which is normally broken, becomes solid and
•	the address of the page you are accessing will begin with https:// (secure hypertext transfer protocol).

If those page characteristics are not there, we recommend you do not continue shopping and contact us directly at info@inside-hockey.com.

As part of the software, we use a secure process built into the online store. Specifically, this ensures:
•	Every order is provided with a unique number.
•	Every order is detailed in our database.
•	Confirmation of your order is sent directly to your email once the order is completed.

3.	Orders and Delivery
An order made via our Site ("Order") is an offer to purchase one or more of our products. When we receive an order from you, we will accept your offer by confirming via email that we have received and are processing your order.

We will deliver the products set out in your order ("Products") wherever you are in the world, except for Australia and New Zealand (please visit www.insidehockey.co.nz to place an order and ship our Products to these countries). Delivery is usually made by courier although it may be necessary to have some overseas orders sent by airmail.

If you are based in Western Europe, we endeavor to deliver all products within 1-5 working days of us confirming receipt of the order, although this timeframe is an estimate only. For locations outside of Western Europe we aim to deliver within 5-20 working days depending on location. If we are unable to supply the products or there is likely to be a significant delay in making delivery (e.g., because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably and practicably possible after we become aware of this. If this is the case, you may cancel your order (or any part of it) and you will receive a full refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). 

In the event your order cannot be fulfilled or the products cannot be delivered within the anticipated delivery time, we will not be liable to you for any expenses, damages or costs of any kind incurred by you due to the order not being fulfilled or delivered.

We will let you know our estimated delivery charges (if applicable) when you complete the order, although in some cases the actual delivery charges may be higher (e.g., if the products are large/heavy or delivery is to a remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

4.	Our Right to Cancel a Contract for Purchase
Fulfilment and delivery of all orders on our Site is subject to availability. We explicitly reserve the right not to reject your order for any reason. We also reserve the right to cancel a contract by written notice to you in certain circumstances, where liability for any damage or costs other than repayment of any amount received from you in relation to the contract, we have cancelled will lie solely with you, the purchaser. Examples of where we may cancel a contract with you include, but is not limited to where: 
•	The product is not available / in stock. 
•	Your billing information is incorrect or not verifiable. 
•	Your order is flagged up by our security systems.
•	You are a reseller. 
•	There was a clear error in the price displayed on our Site.
•	We could not deliver to the address provided by you. 
•	Due to events that are outside of our control, that in all the circumstances prevent the Products from being delivered to you.

5.	Product Descriptions
We endeavour to make sure the Products will comply, in all material respects, with their product descriptions as set out on this Site at the time when you submit the Order. If a Product does not comply with its product description, just let us know and we will either accept a return and provide you with a full refund, or provide you with a replacement Product that matches the product description.

6.	Returns policy
If you are not satisfied with your purchase, you can return any products to receive a refund of the purchase price or exchange the products within 14 working days of delivery (for any reason), provided that the products are returned in their original condition with packaging and invoice and are not used, damaged or altered in any way. Return shipping costs can only be refunded in the event that we have sent the wrong products in error. In case of return shipping, we are not responsible for the products until we have signed for reception of the products.

To return products please contact us directly at info@inside-hockey.com and we will advise you on how best to return the goods to us.

7.	Faulty Products
We are proud of the quality of our products, but occasionally products may break or show defects. If a product is delivered faulty or is experiencing defects in material or craftmanship when used as intended and in reasonable conditions, we offer a 3-month guarantee. Normal wear and tear like chipping, artwork wear, grip wear and rattles inside a hockey stick are considered normal and are not covered by the guarantee. For purchases within 14 days of delivery, we will exchange the faulty product at our expense. For purchases between 14 days and 3 months of delivery, we will investigate the faulty product or defect. In any case, please contact us directly at info@inside-hockey.com and we will advise you on how best to return the product(s). 

8.	Risk
All risk of any loss of, or damage to, the Products will pass to you when the products are delivered to your selected delivery address.

9.	Pricing
The prices for the products listed on our Site are in Euros and include Value-Added Tax (VAT), but do not include delivery charges or any necessary additional charges. We reserve the right to amend or correct any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.

Please note, the listed Product and relevant price may change depending on the location required for delivery, a change in currency or location specific pricing. 

10.	Payment Methods
The methods currently available for a purchase on our Site are:
•	PayPal

We don’t accept any other payment method than those listed above. In the event you try to pay in any other way, we will not be liable for loss of payment or any other damages that may result from this action.

11.	Payment Processing
Your payments will be processed by third party service providers listed under 9. Payment Methods. Strikingly, Inc. merely provides the platform for buyers and sellers to negotiate and complete transactions for commercial merchandise. The payment services are governed solely by the third-party provider’s terms of service and privacy policy. We are not responsible for the actions of these third-party service providers.

If you pay by credit or debit card, we will deduct the amount due from your account as soon as your order is dispatched. In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be cancelled.

We retain title in any product(s) until such product(s) are delivered to your selected delivery address.

12.	Terms of Use
This website ("Site") is operated by Inside Hockey (referred to on this site as "the Company, "we", "us" or "our"). Use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these Terms of Use. We have made this Site available in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting the Terms of Sale, you also confirm your acceptance of the Terms of Use.

A.	Intellectual Property Rights
All intellectual property on this site, including without limitation any trademarks, text, graphics and copyright, is exclusively our property. We are the exclusive owner of all rights in the compilation, design and layout of this site.

B.	Right to Use Site and Content
You may use this site only for the purposes for which it is provided. 

You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site. You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose or in any other way without the Company's prior written consent. If you wish to link to any part of this site, you must get the Company's prior written consent.

C.	Your Information
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date. We do not take any responsibility for incorrect information that is provided to us,

Please advise us as soon as possible if any of this information changes or you become aware of any incorrect information you have provided.

If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information. You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

D. Content
We endeavour to ensure that any content will be current and accurate to the extent possible. However, we cannot guarantee its accuracy at all times. We will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

You are solely responsible for the actions you take in reliance on the content on or accessed through this site and you are solely responsible to make assessments of the accuracy and suitability of the content for your own purposes. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us directly.

E.	Force Majeure
We will not be responsible for any delay or failure to comply with our obligations under these Terms of Sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

F.	All Liability Excluded
To the extent permitted by law:
•	all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
•	we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

G.	Additional Terms
We may provide additional terms and conditions from time to time that may apply for certain products or services which may be available through this site. Any such additional terms and conditions must be read in conjunction with these terms of use.

H.	Amendments
We may amend these terms and conditions from time to time. You should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to our amended terms of use.

I.	Jurisdiction and Governing Law
These Terms and Conditions and any matters or disputes connected with our Site and any use or transactions connected to our Site, will be governed by Dutch laws and will be dealt with in Dutch courts.

Reproduction of our images, logos and text on this site for any other purposes is prohibited, except with our express written consent.

All images, logos and textual content on this website is copyright of Inside Hockey.

Privacy Statement of Inside Hockey 

March 16, 2021

During the processing of personal data Inside Hockey works conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation and Privacy Act 2020. This means we:
•	clearly specify our purposes before we process personal data, by using this Privacy Statement;
•	limit our collection of personal data to only the personal data needed for legitimate purposes;
•	first ask for explicit permission to process your personal data in cases where your permission is required;
•	take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
•	respect your right to access, correct or delete your personal data held by us.

Inside Hockey is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our domains www.inside-hockey.com and www.insidehockey.co.nz. We recommend that you read it carefully.

If you have any questions regarding the processing of personal data, you can find the contact details of Inside Hockey at the end of this privacy statement.

Contact Form
You can use our contact form to ask questions or make any request.
For this purpose, we use your email address and name and address details. We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response and three months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.

Handling your order
We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company.
For this purpose, we use your name and address details and email address. We do this on the basis of your consent. We store this information for six months after your order has been completed. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.

Newsletter
We have a newsletter to inform those interested on news, tips and information about our products and services. Your e-mail address is added to the list of subscribers, only with your permission.

For this purpose, we use your name and address details and email address. We do this on the basis of your consent. We store this information until you cancel your subscription.

You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.

Promotion
Other than the advertisements on the website, we can inform you about new products or services:
•	by e-mail and via social media

You can object at all times against this promotional communication. Every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option.

Location data
If necessary, we may collect your location data (GPS). If that is the case, you will be asked to grant consent beforehand.

This location data and other data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data could also be used by, for example, Google or Apple itself. We have no control over their actions. We recommend that you read the applicable privacy statement of the provider in question.

Publication
We will not publish your customer data.

Providing Data to Third Parties
We collaborate with third parties that may receive your data. As of the last update of this privacy statement these parties are:
•	Trees that Count, which we provide with your name and email address to send you a personalised card thanking you for your contribution to our environment when buying our sticks

Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demand access to personal data in case of a suspected crime).

Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

Statistics
We keep statistics on the use of our website, but these are kept anonymous at all times.

Cookies
Our website makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill in that information again. We can also use them to see whether you are visiting us again.

The first time you visit our website, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.
You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.

Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility in the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.

Changes to this Privacy Statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and Modification of your Data

You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

You have the following right:
•	Right of access: you have the right to see what kind of personal data we processed about you.
•	Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong.
•	Right to complain: you have the right to file a complain against the processing of your personal data by us, or against direct marketing.
•	Right to be forgotten: you can file a request with us to remove any personal data we processed of you.
•	Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party.
•	Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.

If you exercise any of the rights mentioned above, we will ask to identify yourself with a valid ID, to conform it is your personal data. It is important that you hide your social security number and photo.

We will usually comply to your request within 30 days. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.

Complaints
If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens and for New Zealand, this is the Commerce Commission.

Contact details
You can submit your request to Inside Hockey by emailing info@inside-hockey.com.